Terms & Conditions

MyPostcode Community ("we", "us") operates mypostcodealerts.com — a UK neighbourhood service offering postcode-based local alerts, a community feed, a neighbour chat, a local marketplace, official Met Office weather warnings, police.uk crime statistics and local radio. You can reach us at mypostcodesuport@gmail.com.

The service is free to join with a 7-day free trial of the full experience. After the trial, continued access to premium features requires a Premium subscription. Community content (posts, chat messages, marketplace listings) is created by users and may include clearly-marked demonstration content.

Premium costs £4.99/month when you subscribe during your free trial, £7.99/month after the trial ends, or £29.99 every 3 years on the 3-Year plan (equivalent to about 83p/month). Prices are in GBP and include VAT where applicable. We accept payment by debit/credit card (Stripe), Apple Pay and Google Pay. Payments are matched to your sign-up email and Premium is activated on your account, normally within 24 hours.

Subscriptions renew automatically at the end of each billing period (monthly or every 3 years, depending on the plan). There is no minimum term and no lock-in: you may cancel at any time by emailing mypostcodesuport@gmail.com and your access continues until the end of the paid period.

Under the UK Consumer Contracts Regulations 2013 you have a 14-day cooling-off period from the date of your first payment. If you cancel within those 14 days we will refund your payment in full. After that, refunds are considered case-by-case at mypostcodesuport@gmail.com. Nothing in these terms affects your statutory rights.

You must be 16 or older to use the service. You agree not to post content that is unlawful, defamatory, harassing, hateful, misleading or spam; not to advertise illegal goods or services; and not to attempt to disrupt or scrape the service. We may remove content and suspend accounts that break these rules.

Weather warnings, crime statistics and community reports are provided for information only and may be incomplete or delayed. MyPostcode Community is not an emergency service. In an emergency always call 999 (or 112). For non-emergency police matters call 101.

Marketplace listings are offers between neighbours. We are not a party to any sale, do not handle buyer payments, and give no warranty about items or services. Always meet in a public place and check items before paying.

We aim for a reliable service but do not guarantee uninterrupted availability. To the extent permitted by law, our liability for any claim arising from the service is limited to the amount you paid us in the 12 months before the claim.

These terms are governed by the laws of England and Wales.

Questions about this policy? Email us at mypostcodesuport@gmail.com — we aim to reply within 2 working days.